At Rod Flyer Sales, we’re as passionate about delivering exceptional service as we are about providing premium fly fishing gear. Our shipping and returns policies are designed with the same attention to detail that goes into crafting the perfect fly rod.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your gear to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, here’s how our return process works:

Return Policy Details

  • Return window: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with all tags and packaging intact
  • Proof of purchase: Order number or receipt required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Wading Gear (due to personal safety considerations)
  • Used or customized products
  • Items without original packaging or tags

Step-by-Step Return Process

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Here’s a template you can use:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Rod Flyer Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We’ll respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories. Ship to the provided address using a trackable method. We recommend insuring your return package.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days), we’ll notify you about your refund or exchange status.

Refund Information

  • Processing time: 5-7 business days after we receive and inspect your return
  • Method: Issued to your original payment method
  • Credit Card/PayPal: 5-7 business days (processing time depends on your financial institution)
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your replacement once we receive and process your return
  • For higher value exchanges: You’ll be charged the difference
  • For lower value exchanges: We’ll refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, customs fees and import taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund
  • In most cases, we’ll provide a prepaid return label

Note: This policy applies only to purchases made directly through rodflyer.com. For purchases made through authorized dealers, please contact the dealer directly for their return policy.

Need Assistance?

Our customer service team is ready to help with any shipping or returns questions. Contact us at:

  • Email: [email protected]
  • Mail: Rod Flyer Sales, 4210 Saint Clair Street, TUCSON, US 85701

Thank you for choosing Rod Flyer Sales for your fly fishing adventures. We’re committed to ensuring you’re completely satisfied with your gear, just as you’re committed to the perfect cast.