At Rod Flyer Sales, we take pride in offering premium fly fishing gear that meets the high standards of anglers worldwide. However, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed with the same care and attention to detail that we apply to selecting our fishing equipment.

Our Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Wading Gear (due to personal safety considerations)
  • Any used or customized products
  • Products without original packaging or tags

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Rod Flyer Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We will respond within 2 business days with:

  • Return authorization
  • Return shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship to the provided address using a trackable method. We recommend insuring your return package.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival), we will notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return. Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 5-7 business days (processing time depends on your financial institution)
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, customs fees and import taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or refund
  3. In most cases, we will provide a prepaid return label

Note: This policy applies only to purchases made directly through rodflyer.com. For purchases made through authorized dealers, please contact the dealer directly for their return policy.

Questions?

Our customer service team is ready to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Rod Flyer Sales, 4210 Saint Clair Street, TUCSON, US 85701

Thank you for choosing Rod Flyer Sales for your fly fishing adventures. We’re committed to ensuring you’re completely satisfied with your gear, just as you’re committed to the perfect cast.