Welcome to Rod Flyer Sales’ FAQ section. Here you’ll find answers to common questions about our premium fly fishing gear, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of fly fishing equipment do you sell?
We specialize in premium fly fishing gear including:
  • Fly Boxes for organizing your flies
  • High-performance Fly Lines
  • Durable Reels
  • Quality Rods for all fishing conditions
  • Wading Gear to keep you comfortable on the water
How do I choose the right fly fishing gear for my needs?
Our products are selected for their quality and performance. If you need assistance choosing equipment for specific fishing conditions or locations, please email our team with details about your typical fishing environment and we’ll be happy to make recommendations.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We typically process and ship orders within 1-2 business days after payment confirmation.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. International customers should note that customs fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to get real-time updates on your shipment’s progress.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unused and in original packaging with all tags attached.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9AM-5PM Mountain Standard Time (MST).
Where is your company located?
Rod Flyer Sales is based at:
4210 Saint Clair Street,
TUCSON, US 85701

At Rod Flyer Sales, we don’t just deliver packages – we deliver fishing dreams. If you have any other questions, don’t hesitate to reach out to our passionate team of anglers who are ready to help you gear up for your next adventure on the water.